How to order from Vista Higher Learning (Vista)

Our customer service group is available to serve you from 9AM to 5PM Eastern Standard Time. You can contact your customer service representative directly by phone, fax, email or postal mail.
       Phone: 1-800-269-6311
       Fax: 1-617-426-5215
       Email: sales@vistahigherlearning.com
 

Mail:
This address is only for documents not sent with physical returns.
       Customer Service Department
       Vista Higher Learning
       31 St. James Avenue
       Suite 1005
       Boston, MA 02116-4104
 

How to open a Vista account

If you are currently not a Vista customer, you can open an account by contacting our customer service group at 1-800-269-6311.
 

How to find out about the status of your order

If you have any questions about the status of your order and its fulfillment from our distribution center you can contact our customer service group at 1-800-269-6311. Any order that contains a title that is out of stock will be held until the order can ship complete.
 

The Returns Process - What, When and How

For products purchased directly from Vista Higher Learning, no permission to return is required.

A copy of the invoice and packing slip must accompany any return shipment along with clear identification of the store making the return.

Returns are accepted only for titles that are salable, unmarked, in new condition and in current edition. Editions that have been declared OP for 90 days or more are ineligible for return. Books superseded by a new edition are not returnable after 120 days following publication date of the new edition unless prior extension was granted in writing. Please reference industry publications that routinely carry notices of expiring editions. Shrink wrapped packages are non-returnable if shrink wrap is broken unless any item within the package is found to be defective. No credit will be given for damaged items nor will they be returned to you. Bookstores returning over 20% of annual purchases will be charged a restocking fee.

Please call Customer Service at 1-800-269-6311 in the event you have received defective or damaged books or incorrect titles. These publications should be returned immediately.

Returns will be accepted for 10 full months following issuance of the invoice for college bookstores and 6 full months for K-12 schools. Returned units may not exceed the number of units originally billed.

Eligible returns should be sent to the following address by a traceable service with the appropriate documentation as cited above:
      Vista Higher Learning
      c/o RR Donnelley Fulfillment Services
      Attn: Returns Department
      677 Brighton Beach Rd
      Menasha, WI  54952 
 

The Vista Sell Through Program

Vista Higher Learning would like to partner with you, our bookstore customers, in supporting your sell through efforts during rush and in the first week of classes. If sell through of a Vista Higher Learning title is not meeting your expectations, we encourage you to contact us at the special email box set up for this purpose: sellthrough@vistahigherlearning.com.

The following information should be included in your email to Vista to help expedite a quick and effective response:

• ISBN/Author/Title/Edition
• Number of units ordered and approximate number unsold
• Course number and key instructors
• College name and address
• Store name, store contact person and phone number
• Class start date
• Additional comments

Your email will be forwarded to your Vista sales representative who will then contact the instructor(s) to inform them that the student purchases of a Vista title are not meeting their expectations and discuss with them how we can help to promote the value of their course materials to their students.

If you have any questions regarding this program, please contact our Customer Service group.
 

How to contact your Vista sales representative

To contact your Vista sales representative directly, you may Find Your Sales Rep online, or call us to obtain their name and contact information from customer service at 1-800-269-6311.

Your feedback is important to us. If you have any comments or concerns about our services or policies, please contact our customer service group at sales@vistahigherlearning.com or call us at 1-800-269-6311.